Our Story

 
We love to share our story of breaking free. 

 
DirectOD was built in eye care for eye care.  

DirectOD wasn’t born in a boardroom or a completely different industry —it was built in the back offices of real, independent eye care practices like yours.

Our journey began inside our own family-run clinics, where we experienced firsthand the growing challenges that so many independent ODs face: shrinking reimbursements, constant administrative headaches, and the invisible toll that Vision Care Plans were taking on both our patients and our bottom line. We watched patients get confused by what their insurance actually covered and saw practices—ours included—slowly lose control over pricing, care decisions, and financial stability.

But what hit hardest was watching passionate, skilled doctors pour everything into their work, only to feel limited, overburdened, and trapped in a system that didn’t serve them.

We knew there had to be a better way.

So we stepped away from the status quo and started building—carefully, intentionally, and alongside real optometrists and staff. We didn’t want to patch a broken system. We wanted to create a new one. One that empowers independent practices to take ownership of their patient relationships and build recurring, sustainable revenue without relying on third parties.

That’s how DirectOD was born—a platform designed specifically to help practices launch and grow their own in-office vision membership plans. It’s not just a product. It’s a movement. A way to say: Your care. Your patients. Your plan.

We built DirectOD for you because we are you. And we’re here to help you protect what matters most—your independence, your income, and your ability to care on your terms.

 
Our core values 

 
Dedicated to making change.  

Independent First
We believe independent practice is the backbone of true patient-centered care, and we’re committed to helping eye care professionals operate on their own terms. That means putting the power back into the hands of the doctor and the team—not third-party payers, not corporate networks. Our tools are designed to strengthen your autonomy, support your growth, and help you thrive without compromising your values. Because when independent practices win, the entire industry gets stronger.
Leading Innovation
We don’t follow industry trends — we challenge them. DirectOD was built to rethink how vision care can be delivered, managed, and sustained without relying on outdated systems. Our approach is rooted in solving real problems with real solutions, designed hand-in-hand with the practices we serve. Whether it’s creating smarter workflows, improving patient loyalty, or driving new revenue streams, we innovate with purpose. Every feature, strategy, and system is developed to push independent eye care forward.
Built On Trust 
Trust is the foundation of every lasting relationship, and it’s at the core of how we operate. We know that practices rely on us to deliver not just a product, but a promise—to support their goals, protect their autonomy, and always act in their best interest. We don’t cut corners, we don’t upsell gimmicks, and we don’t take your trust lightly. From day one, our mission has been to earn and keep the confidence of the independent eye care community through honesty, reliability, and results that speak for themselves.
Disruption 
We’re not here to maintain the status quo — we’re here to break it. The traditional vision care model has created too many barriers for both doctors and patients, and we believe it’s time for something better. Disruption for us means challenging outdated norms, eliminating unnecessary middlemen, and building a system where independent practices can thrive without compromise. We’re unapologetic about rethinking the rules because real change never comes from playing it safe.
Excellence 
Good enough is never good enough. We hold ourselves to the highest standards in everything we do—from the way we build our systems to how we support the practices we serve. Excellence means being intentional, detail-driven, and constantly improving to deliver real, measurable impact. We’re committed to doing things the right way, not the easy way, because your practice and your patients deserve nothing less.
Learning 
We believe growth comes from curiosity, reflection, and a willingness to evolve. The landscape of eye care is constantly changing, and we stay ahead by listening, asking better questions, and learning from the practices we serve. Whether it’s feedback from an office manager or insights from industry trends, we treat every experience as an opportunity to get better. Our commitment to learning keeps us agile, informed, and ready to serve with greater purpose.
Passion 
We’re driven by more than business — we’re fueled by a deep belief in what independent eye care stands for. Our team comes from the industry, and we’ve seen firsthand the impact that personalized, independent care can have on patients and communities. That’s why we show up every day with energy, conviction, and a relentless drive to make things better. Passion is the heartbeat behind every decision we make, and it’s what pushes us to keep building, supporting, and fighting for this profession.
Care
Everything we do is rooted in genuine care — for the practices we serve, the patients they help, and the future of independent eye care. We don’t see practices as numbers or users; we see people, families, and teams working hard to make a difference. That’s why we take the time to listen, support, and show up when it matters most. Care isn’t just a value — it’s the reason DirectOD exists in the first place.
Resources
Partner With Us
DirectOD LLC
#1010 2321 Sir Barton Way Suite 140
Lexington, KY
40509 US

DirectOD Vision Membership Plans are NOT insurance. Members pay a monthly or annual fee directly to participating eye care providers in exchange for access to discounted services, benefits, and product savings as outlined in the provider’s custom membership plan. Members are responsible for paying their provider directly for any services or products received beyond the plan’s benefits. Plan features, pricing, and savings may vary by provider and location — please refer to your provider’s specific plan terms for full details. Vision membership plans offered through DirectOD do not qualify as insurance under the Affordable Care Act and do not satisfy minimum essential coverage requirements. DirectOD is not an insurance company, and does not pay or reimburse providers for services rendered. DirectOD exclusively supports eye care and does not operate in any other medical field or acknowledge outside industry technologies attempting to operate in the eye care industry . For questions regarding your plan, please contact your participating provider or reach out to us at admin@directod.com.


All Rights Reserved DirectOD LLC 2020-2025

 
We love to share our story of breaking free 

 
DirectOD was built in eye care for eye care.  

DirectOD wasn’t born in a boardroom or a completely different industry —it was built in the back offices of real, independent eye care practices like yours.

Our journey began inside our own family-run clinics, where we experienced firsthand the growing challenges that so many independent ODs face: shrinking reimbursements, constant administrative headaches, and the invisible toll that Vision Care Plans were taking on both our patients and our bottom line. We watched patients get confused by what their insurance actually covered and saw practices—ours included—slowly lose control over pricing, care decisions, and financial stability.

But what hit hardest was watching passionate, skilled doctors pour everything into their work, only to feel limited, overburdened, and trapped in a system that didn’t serve them.

We knew there had to be a better way.

So we stepped away from the status quo and started building—carefully, intentionally, and alongside real optometrists and staff. We didn’t want to patch a broken system. We wanted to create a new one. One that empowers independent practices to take ownership of their patient relationships and build recurring, sustainable revenue without relying on third parties.

That’s how DirectOD was born—a platform designed specifically to help practices launch and grow their own in-office vision membership plans. It’s not just a product. It’s a movement. A way to say: Your care. Your patients. Your plan.

We built DirectOD for you because we are you. And we’re here to help you protect what matters most—your independence, your income, and your ability to care on your terms.

 
Our core values 

 
Dedicated to making change.  

Independent First
We believe independent practice is the backbone of true patient-centered care, and we’re committed to helping eye care professionals operate on their own terms. That means putting the power back into the hands of the doctor and the team—not third-party payers, not corporate networks. Our tools are designed to strengthen your autonomy, support your growth, and help you thrive without compromising your values. Because when independent practices win, the entire industry gets stronger.
Leading Innovation
We don’t follow industry trends — we challenge them. DirectOD was built to rethink how vision care can be delivered, managed, and sustained without relying on outdated systems. Our approach is rooted in solving real problems with real solutions, designed hand-in-hand with the practices we serve. Whether it’s creating smarter workflows, improving patient loyalty, or driving new revenue streams, we innovate with purpose. Every feature, strategy, and system is developed to push independent eye care forward.
Built On Trust 
Trust is the foundation of every lasting relationship, and it’s at the core of how we operate. We know that practices rely on us to deliver not just a product, but a promise—to support their goals, protect their autonomy, and always act in their best interest. We don’t cut corners, we don’t upsell gimmicks, and we don’t take your trust lightly. From day one, our mission has been to earn and keep the confidence of the independent eye care community through honesty, reliability, and results that speak for themselves.
Disruption 
We’re not here to maintain the status quo — we’re here to break it. The traditional vision care model has created too many barriers for both doctors and patients, and we believe it’s time for something better. Disruption for us means challenging outdated norms, eliminating unnecessary middlemen, and building a system where independent practices can thrive without compromise. We’re unapologetic about rethinking the rules because real change never comes from playing it safe.
Excellence 
Good enough is never good enough. We hold ourselves to the highest standards in everything we do—from the way we build our systems to how we support the practices we serve. Excellence means being intentional, detail-driven, and constantly improving to deliver real, measurable impact. We’re committed to doing things the right way, not the easy way, because your practice and your patients deserve nothing less.
Learning 
We believe growth comes from curiosity, reflection, and a willingness to evolve. The landscape of eye care is constantly changing, and we stay ahead by listening, asking better questions, and learning from the practices we serve. Whether it’s feedback from an office manager or insights from industry trends, we treat every experience as an opportunity to get better. Our commitment to learning keeps us agile, informed, and ready to serve with greater purpose.
Passion 
We’re driven by more than business — we’re fueled by a deep belief in what independent eye care stands for. Our team comes from the industry, and we’ve seen firsthand the impact that personalized, independent care can have on patients and communities. That’s why we show up every day with energy, conviction, and a relentless drive to make things better. Passion is the heartbeat behind every decision we make, and it’s what pushes us to keep building, supporting, and fighting for this profession.
Care
Everything we do is rooted in genuine care — for the practices we serve, the patients they help, and the future of independent eye care. We don’t see practices as numbers or users; we see people, families, and teams working hard to make a difference. That’s why we take the time to listen, support, and show up when it matters most. Care isn’t just a value — it’s the reason DirectOD exists in the first place.
 Learn 
 Solutions 
 Who We Help? 
 About Us 
. 
.
 Resources 
 Partner With Us 
#1010 2321 Sir Barton Way Suite 140
Lexington, KY
40509 US

DirectOD Vision Membership Plans are NOT insurance. Members pay a monthly or annual fee directly to participating eye care providers in exchange for access to discounted services, benefits, and product savings as outlined in the provider’s custom membership plan. Members are responsible for paying their provider directly for any services or products received beyond the plan’s benefits. Plan features, pricing, and savings may vary by provider and location — please refer to your provider’s specific plan terms for full details. Vision membership plans offered through DirectOD do not qualify as insurance under the Affordable Care Act and do not satisfy minimum essential coverage requirements. DirectOD is not an insurance company, and does not pay or reimburse providers for services rendered. DirectOD exclusively supports eye care and does not operate in any other medical field or acknowledge outside industry technologies attempting to operate in the eye care industry . For questions regarding your plan, please contact your participating provider or reach out to us at admin@directod.com.


All Rights Reserved DirectOD LLC 2020-2025
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