Accessibility

Accessibility Statement

Effective Date: March 23, 2026

Last Updated: March 23, 2026

DirectOD, together with its affiliates and subsidiaries (“DirectOD,” “we,” “our,” or “us”), is committed to providing a website experience that is accessible to the widest possible audience, including individuals with disabilities. This Accessibility Statement (the “Statement”) applies to the website located at https://directod.com, including all associated subdomains, applications, portals, and related services (collectively, the “Website”).

This Statement is intended to provide general information regarding DirectOD’s approach to accessibility and does not constitute a guarantee of full compliance with any specific accessibility standard, law, or regulation.

1. Commitment to Accessibility

DirectOD endeavors to design, develop, and maintain the Website in a manner that promotes usability and accessibility for individuals with diverse abilities. Our objective is to support access to information and functionality in a manner that is inclusive and consistent with generally recognized accessibility practices.

DirectOD seeks to align its accessibility efforts with widely accepted guidelines, including the Web Content Accessibility Guidelines (“WCAG”), to the extent commercially reasonable and appropriate for a software-as-a-service platform environment.

2. Ongoing Efforts

DirectOD recognizes that accessibility is an ongoing process and not a one-time effort. As part of its approach, DirectOD may periodically review, evaluate, and improve aspects of the Website to enhance accessibility and usability.

Such efforts may include updates to design, navigation, structure, and underlying code to improve compatibility with assistive technologies. However, due to the evolving nature of technology, third-party integrations, and platform dependencies, certain areas of the Website may not always meet all accessibility standards at all times.

3. Third-Party Content and Dependencies

The Website may incorporate, rely upon, or integrate with third-party tools, services, or content that are not owned or controlled by DirectOD. These may include, without limitation, customer relationship management systems, embedded forms, payment processors, communication tools, and other external components.

DirectOD does not control and is not responsible for the accessibility of third-party content or services. As a result, certain features or functionality provided through such integrations may not be fully accessible.

4. Limitations and Disclaimer

While DirectOD strives to make the Website accessible, users acknowledge that accessibility may be affected by a variety of factors, including technological limitations, system configurations, browser compatibility, assistive technology variations, and third-party dependencies.

To the fullest extent permitted by law, DirectOD disclaims any liability arising from or related to the accessibility or inaccessibility of the Website, including any inability to access content, features, or functionality.

Nothing in this Statement shall be construed as a representation or warranty that the Website will meet any specific accessibility standard, including WCAG, the Americans with Disabilities Act (“ADA”), or any other applicable law or regulation.

5. User Feedback and Assistance

DirectOD welcomes feedback regarding the accessibility of the Website and is committed to addressing accessibility concerns in a commercially reasonable manner.

If you experience difficulty accessing any portion of the Website or require assistance, you may contact DirectOD using the information provided below. When contacting us, please include a description of the issue and the specific page or feature involved so that we can evaluate and respond appropriately.

DirectOD will make reasonable efforts to respond to accessibility inquiries; however, response times and resolutions may vary depending on the nature of the request and technical limitations.

6. Future Improvements

DirectOD reserves the right to modify, update, or enhance accessibility features and functionality at any time in its sole discretion. Accessibility improvements may be implemented incrementally as part of ongoing platform development and updates.

7. Changes to This Statement

DirectOD reserves the right to update or modify this Accessibility Statement at any time in its sole discretion. Any changes will become effective upon posting to the Website, and the “Last Updated” date will be revised accordingly.

Continued use of the Website following such changes constitutes acceptance of the revised Statement.

8. Contact Information

DirectOD

Email: info@directod.com

Subject Line: ATTN: ACCESSIBILITY REQUEST

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DirectOD Vision Membership Plans are NOT insurance. Members pay a monthly or annual fee directly to participating eye care providers in exchange for access to discounted services, benefits, and product savings as outlined in the provider’s custom membership plan. Members are responsible for paying their provider directly for any services or products received beyond the plan’s benefits. Plan features, pricing, and savings may vary by provider and location — please refer to your provider’s specific plan terms for full details. Vision membership plans offered through DirectOD do not qualify as insurance under the Affordable Care Act and do not satisfy minimum essential coverage requirements. DirectOD is not an insurance company, and does not pay or reimburse providers for services rendered. DirectOD exclusively supports eye care and does not operate in any other medical field or acknowledge outside industry technologies attempting to operate in the eye care industry. For questions regarding your plan, please contact your participating provider.
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